Returns,
handled.photographed.over.
Stop trusting “it came back damaged” with no proof. areturnz receives the parcel, photographs it, AI-grades the item, and reships, restocks, or disposes – with evidence attached to every return record your CS team can actually send to a customer.
with operators
Five layers. One platform.
areturnz is an end-to-end stack, not a warehouse. API and dashboard are first-class. AI and evidence are the connective tissue.
You post an expected return. We reserve a parcel record, emit a webhook, and surface it in the tenant's queue before the carrier even scans it.
NJ facility receives. Every parcel is opened in front of a camera. AI grades A/B/C/R, classifies contents, and flags mismatches against the expected return.
Rules decide: restock, reship, liquidate, or dispose. Partner-configurable per tenant, per SKU, per grade. Overrides logged with reviewer identity.
Multi-tenant dashboard with per-sub-account isolation. Real-time webhooks on every state change. Evidence package attached to every return.
Optional branded intake flow for end-customers. Reason codes, instant label, status updates. Turn on when you're ready – it's an opt-in layer.
AI as operational infrastructure, not marketing copy.
Every AI capability pairs with a concrete business output: a grade, a photo, a timestamp, a decision logged against a reviewer. Built on vision models trained on millions of returns processed in production – not a new model trained yesterday.
Grade, identify, verify.
Extends our live Ship7 vision pipeline – not a new AI stack.
- Photo-based condition grading
A/B/C/R with defect tags and confidence score, in under 2s per parcel.
- Content identification
Product category, brand, key attributes inferred from photos. Shared with HS-code pipeline.
- Label OCR & matching
Reads smudged, torn, or covered labels and matches against expected returns.
- Reship eligibility decision
Turns grade + partner policy into a concrete action: reship, restock, liquidate, dispose.
- Destruction certificates
Auto-generated PDF with timestamped photos – Duty Drawback compliant.
- Evidence packages
Photo + grade + timestamp + chain of custody, attached to every return record.
Condition intelligence.
From grading the item to reasoning about it.
- Content verification
AI checks declared vs. actual – flags mismatches and swaps automatically.
- Quantity & completeness
Counts items and detects missing accessories against the expected return.
- Fraud-pattern detection
Cross-return signals: repeat senders, box-weight anomalies, SKU swap patterns.
- Defect localization
Bounding-box output on photos. "Left sleeve, pulled thread, 4cm."
- Reviewer assist
Pre-populated disposition with rationale; one-click approve or override.
- Secondary-market listing drafts
Auto-generate eBay/liquidation listings from graded photos.
Autonomous disposition.
The warehouse decides; the human audits.
- Policy learning per tenant
Disposition models tuned from each tenant's reviewer overrides.
- Value-recovery routing
Auto-route to the highest-yield channel: resell, outlet, liquidate, dispose.
- Inbound triage
Predict grade from carrier photos before arrival. Reserve capacity upstream.
- Cross-facility balancing
Route returns to the network node with best disposition economics.
The return record your CS team can actually send to a customer.
Every parcel arrives into a camera. Every grade is backed by photos, OCR output, and a timestamped chain of custody. "It came back damaged" becomes a link, not an email thread.
- Signed, hash-verifiable evidence bundles per return
- Photo metadata: timestamp, facility node, reviewer ID
- Partner-shareable links with tenant-scoped access
- Export as JSON or PDF from the dashboard or API
Three layers. Shown openly.
Base handling per parcel. Platform subscription per month. Premium services only when you use them. No "contact sales" gate on the math.
What's your typical return size?
Receiving, re-label & reshipping, and storage scale with parcel size. Pick the closest fit — the table and tier volumes update.
For smaller brands and early pilots running their own returns through areturnz.
- 1 tenant
- Full operations dashboard
- Outer (label) photo
- Email support
For brands and smaller partners hitting real volume. Reviewer overrides and custom rules.
- Up to 3 tenants (sub-accounts)
- Reviewer override workflows
- Custom disposition rules
- Priority inbound SLA
- Priority email support
For established partners and multi-brand operators embedding areturnz in their own stack.
- Up to 10 tenants (sub-accounts)
- Full API access & Webhooks
- Dedicated evidence domain
- Partner-scoped billing
- Integration support
For logistics platforms reselling returns capability at scale. Duty drawback workflows and dedicated engineering.
- Unlimited tenants (sub-accounts)
- Duty drawback workflows
- Dedicated integration engineering
- Custom SLAs
- Security review + DPA
* Receiving & inbound, Barcode scan & confirmation, and Outer (Label) Photo are included in your plan up to your tier's monthly volume.
Only available in Scale & Enterprise plans.
Rough math, shown honestly.
Based on base handling + platform subscription + optional premium services. Defaults match our early-pilot customer mix. Your actual numbers will vary.
An open API. Real webhooks. No "contact us for docs."
Post expected returns, subscribe to state changes, pull evidence bundles. Every capability in the dashboard is in the API first. Sandbox tokens available day one.
curl -X POST https://api.areturnz.io/v1/returns \
-H "Authorization: Bearer rk_live_…" \
-H "Content-Type: application/json" \
-d '{
"tenant": "acme_dtc",
"order_id": "SO-4019",
"expected_items": [
{ "sku": "HOODIE-BLK-M", "qty": 1 }
],
"inbound_tracking": "1ZW8X…",
"rules": { "on_grade_A": "restock", "on_grade_R": "dispose" }
}'One platform. Many operators.
US domestic is the default. Cross-border is a capability, not the product. These are the four shapes early customers are running.
Domestic DTC brand returns
Your CS team stops negotiating over photos they don't have. Every return is graded, photographed, and routed against your own restock rules.
Logistics partner program
Embed areturnz under your brand. Each customer is an isolated tenant. Evidence packages carry your domain. Your margin, our operations.
Marketplace & reseller returns
AI classification separates returned item from stated item. Condition-grading informs resale listing tier automatically. Fraud signals on repeat senders.
Cross-border returns
When your customer is overseas but your warehouse is in NJ: consolidated inbound, customs-ready evidence, duty drawback workflows available on the Platform tier.